Frequently Asked Questions
Everything you need to know about our heritage tailoring and services.
What is the standard delivery time for orders?
For UK domestic orders, we typically deliver within 2-4 working days. International shipping varies by destination but generally arrives within 7-10 working days via our tracked courier service.
How do I ensure I select the correct size?
Each product page features a detailed size guide. As our tailoring often follows a traditional slim-fit English cut, we recommend measuring a well-fitting garment you already own and comparing it to our specifications.
What is your return policy?
We offer a 28-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, certain items like face masks or pierced jewelry cannot be returned unless faulty.
Do you offer a bespoke or made-to-measure service?
Yes, Peckham Rye specializes in heritage tailoring. While our online store features ready-to-wear collections, you can contact our London studio to book an appointment for bespoke suit consultations.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, MasterCard, and American Express. For your convenience, we also support digital wallets such as Apple Pay, Google Pay, and PayPal.
How should I care for my silk ties and scarves?
To preserve the quality of our premium silks, we recommend dry cleaning only. Store your ties flat or rolled to avoid permanent creasing, and avoid direct contact with rain or liquids.